Help & Information

TERMS AND CONDITIONS

Please ensure you have read and understood these Terms and Conditions before booking your activity. By booking & attending an experience you are deemed to have read, understood and accepted them. Do ensure that those accompanying you to the experience is aware of the following Terms & Conditions detailed below. We reserve the right to make amendments to this document without notice.

CONTRACT OF SALE

Booking: All experiences must be scheduled and paid for before attending via our online scheduling system in the 'book now' section. Completion of the booking process and acceptance of our terms and conditions forms your contract with Tribe Pottery Studio (hereafter, referred in these terms and conditions as ‘the Studio’).

Where a named person books on behalf of another group/individual and has not provided specific details for all individual persons in the party at the time the booking was made, then the named person is responsible for ensuring all parties they have booked on behalf of read, accept and abide by these terms & conditions and any subsequent cancellations/liabilities herein.

When a booking is made with Tribe Pottery, the studio purchases the required materials to facilitate this booking and blocks out the allocated time in the schedule, thus preventing any further bookings from taking place for that period. The studio then plans and prepares all tools, equipment needed to enable the booking to run smoothly and ensure every person taking part has everything they need to get the most from the session. This incurs immediate expenses, and as we are a small set-up, we are not able to absorb the losses that occur through cancellations.

It is your responsibility to inform us in advance of any allergies and special requirements a participant may need prior to the commencement of booking. We reserve the right to cancel or change the date of a booking where necessary.

CANCELLATION POLICY

When you book an experience at the Studio, your booking is just for you and the person/s accompanying you including the potter. You have sole use of the studio during your activity and as such, we are unable to fill spots when customers cancel. We're a small independent studio and cancellations will not receive any refund as the potter will have prepared in advance for your booking. If the potter has to cancel, we will aim to give you as much notice as possible and you will be offered another date or e-voucher.

RESCHEDULING

You can change the date after you have booked, however changes will not be accepted if less than 4 weeks notice is given before your activity date as we cannot fill spots once booked. You must rebook a suitable date with the potter within 3 months of your original booking date, after which your booking will be cancelled. If you cannot make your booking with short notice you will not able to reschedule, or receive a refund.

EXPERIENCE REFUNDS

The Studio does not provide refunds for experiences.

UNABLE TO ATTEND

If you are unable to attend your activity because of sickness, emergency circumstances, or a positive covid test, unfortunately, experiences are non-refundable under all circumstances (illness due to Covid-19 included) and cannot be rescheduled with less than 4 weeks notice before your activity date as we cannot fill spots once booked. If you cannot make your booking on short notice, you will not be able to reschedule or receive a refund – no exceptions. You can send someone in your place without incurring a fee, but please note that it is your responsibility to find a replacement person. Let us know in advance who will be attending in your place and ensure they have read and understood all terms and conditions before attending.

LATE ARRIVAL & NO SHOW

Because your booking is private, you must arrive on time to fully participate in the experience. If you arrive 20 minutes late, we can no longer host your experience, and it will be cancelled. You will not be able to reschedule. Not showing up for your activity will automatically void your booking.

ITEMS GLAZED & FIRED PLUS POSTAGE

You can either select to do (a) just the experience or (b) have your items glazed and fired by the potter upon booking. If you choose to keep your items, the potter will complete the ceramic-making process and post your items when done approximately 8 weeks later. Postage is included in the price.

POSTAGE

You can have your items posted instead of collecting for an extra cost - discuss with the potter on the day. Tribe Pottery likes to recycle, and as such, your items may arrive in previously used boxes. We cannot guarantee your pots will arrive in one piece, as we have no control over the handling process during transit. While we package your items well, Tribe Pottery is not liable for any damage that may occur.

HEALTH AND SAFETY

Members of the public use the Studio at their own risk with awareness of the inherent hazards of a Studio environment; which include but are not limited to use of sharp tools and sharp edges plus the dangers of using materials and equipment. All tools and equipment are used at your own risk, the Studio does not accept any responsibility or liability to any damage of personal items or personal injury.

CLAY HEALTH & SAFETY
Clay, in its moist form poses no health and safety issues whatsoever. The clay used in the Studio is non-toxic and does not stain. An apron must be worn in the studio to avoid clothes getting soiled – aprons supplied. Cut long nails down to a short length and tie long hair up, away from face. Long nails can get caught in the clay, which will interfere with your experience.

Do not partake in the Studio's pottery activities if you:

are allergic to, or react to clay - the Studio does not accept any liability for any reactions
suffer from severe asthma, or have breathing difficulties
are due to have surgery or recovering from surgery or broken limbs, fingers, ankle, shoulder injury, spine issues or back strains

COVID-19

Tribe Pottery Studio won't run an activity if we've had a continuous cough, a high temperature, or a loss of or change in normal sense of taste or smell, in the last 14 days.

GIFT VOUCHERS (e-vouchers)

If you purchase or receive a voucher, please note that this purchase is non-refundable and cannot be exchanged for cash or any other value. Each voucher has an expiration date and is valid for 12 months from the purchase date. You need to book and do the experience before the expiration date given with your voucher. NB: We are a very busy studio, and you may have to wait up to 4 weeks for an open slot when booking. So please ensure you have enough time left on your voucher to cover this waiting period to avoid losing it. We are usually fully booked well in advance, so if you only have a few days left on your voucher when we are fully booked, then you have left it too late, and your voucher will expire. Vouchers become null and void after such a period if not used; we cannot book individuals in with expired vouchers. Vouchers can only be used once for their intended purpose. The Studio does not accept claims for voucher loss. Vouchers cannot be booked on 14 February or Mother's Day.

CERAMIC MAKING PROCESS

If you have chosen to keep your items for the potter to complete, then the following applies: Clay is a natural material and takes time to dry fully; proper drying is a crucial part of the process and massively reduces the risks of breakage and damage during firing. As such, drying times vary throughout the year, dependent on room temperature as well as the size and thickness of your piece. The items you make will be kiln fired at high temperatures; the first firing transforms the clay into ceramic, ready to receive a glaze coating. The second firing melts the glaze onto the ceramic piece.

While we do everything we can to ensure the safe passage of your creations through our kilns to your hands, pottery is a very difficult craft, and we cannot guarantee their survival. Pottery making is not without risk, and inevitably, from time to time, pieces may experience some damage. We work hard to mitigate the risk through teaching good practices during preparation and construction, but given the inherent risks involved in making ceramic objects, we cannot be held responsible for any cracks, faults, or breakages that occur in your finished work.

Please also be aware that while we hope your finished item(s) turn out exactly as you envisioned, there is no guarantee that your pottery will make the entire process and/or result in what you set out to make. Pottery requires a lot of technical processing, glaze preparation, controlled drying, kiln loading and unloading, and two 24- to 48-hour firings to transform clay into pottery. This whole process can take eight weeks or more. If you choose to have your item(s) fired and glazed, be aware that items can break, crack, warp, and even explode during firings. Thick pots take longer to dry, and pots that are too thin or thick may crack. The Studio does not accept responsibility for item damage during this process.

Glazes: We try our best to glaze your items according to your colour choice(s), but please be aware that the glazing process is unpredictable and we have no control over how pots come out during the final glaze firing. Colours may fade, disappear completely, not come out as expected, fail to blend, or react properly. There are many factors that can change the way glazes behave in the final firing, which we have no control over. We cannot glaze the underside of any pot as it will stick to the kiln shelf during firing. So we leave a small gap at the bottom; which is common in the world of ceramics.

When your pots are ready for collection, you will be notified via text message. Items are stored for a maximum of eight weeks, and due to storage limitations, any unclaimed work remaining after this time will be disposed of. Anyone requiring finished work to be posted will need to discuss this with Tribe Potter prior to attending, as this will be subject to an additional fee.

DATA PROTECTION

Any personal information you give to us will be processed in accordance EU GDPR. We will use the information to process your booking, and to provide the activity and any information related to your booking. We do not pass or sell your data.

CONSENT - HOW DO YOU GET MY CONSENT?

When you provide us with personal information to complete a transaction, it is considered a contractual necessity. The Studio does not partake in any marketing promotions, nor will we email you with special discounts, etc. We will only disclose your personal information if we are required by law to do so, or if required to fulfil our obligations under our agreement with you.

To be in line with the 'Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011' law we are required to tell you about how our site uses cookies.Tribe Pottery uses Google Analytics to collect information about our visitors and analyse traffic on our site. This information helps us to improve our site by seeing what visitors like yourself are interested in and where we need to focus our efforts. When you visit the site a small text file called a cookie is stored on your computer, these are used to save small amounts of information on your machine. This information is collected for analytical usage only. We won't sell on any of this information and it is totally impersonal, we don't know anything personal about you.

You, of course, have the right to disable these cookies if you wish. To do so follow these guides dependent on your browser. Do note however, that many sites use cookies for functionality, like shopping carts etc, so you will no longer be able to use those sites.

Firefox - http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies

IE - http://support.microsoft.com/kb/196955

Google Chrome - https://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647&p=cpn_cookies

Safari - http://docs.info.apple.com/article.html?path=Safari/3.0/en/11471.html

STRIPE PAYMENTS UK, LTD.

Payment through our website is made via our secure checkout pages using secure payment service provider Stripe Payments Europe, Ltd. The Stripe Payments Europe, Ltd is PCI compliant. PCI-DSS (Payment Card Industry Data Security Standard) requirements help ensure the secure handling of credit card information by our store and its service providers.

PAYPAL & APPLEPAY PAYMENTS

As above.

THIRD-PARTY POLICIES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider other legal obligations may be placed upon them by the laws of their jurisdiction.

LINKS

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

YOUR PRIVACY - PRIVACY POLICY

Tribe Pottery Studio is committed to respecting your privacy.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT?

‘Personal information’ refers to any information which can identify an individual – either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email or postal address.

WHAT PERSONAL INFORMATION DO YOU COLLECT ABOUT ME?

When you browse our website or carry out actions such as the following:

Book a Pottery Experience
Purchase a Gift Voucher
Correspond with us, by phone, email or in person

We may collect your personal information, including:

Name
Address
Email address
Phone or mobile number
Email correspondence records

WHAT IS DONE WITH THIS INFORMATION?

We use your information for the following:

To process your bookings or orders. We use relevant personal information described above (including your name, address and payment details) to process payments and to notify you of your booking.
To provide customer support. If you contact us, we will use your identification information, order information and contact history to process your request. We’ll use your personal information to keep a record of when and why you contact us.
Fraud Prevention. To prevent or detect fraud or abuses of our sites.
Marketing - the Studio does not partake in personalised marketing or retargeting communications. The Studio uses Social Media platforms to post latest information and images.

HOW LONG WILL YOU KEEP MY INFORMATION?

Customer and order information will be kept securely on our system until you ask us to remove it. Note: Purchase information retention is subject to regulatory mandates we must adhere to e.g. data retention requirements. Encrypted Credit Card information is processed by Stripe Payments Europe, Ltd, and not accessed by us. It is fully encrypted and compliant with PCI-DSS requirements.

RELEASE OF LIABILITY & WAIVER

By proceeding with all activity bookings you agree that you have carefully read this Waiver of Liability, Photography/Video Release, COVID19 Release and Indemnification Agreement and fully understand its contents. You are aware that this is a release of liability and a contract between yourself and Tribe Pottery Studio and that you accept it on your own free will.

You agree to waive, release and discharge any and all claims and damages for personal injury, or property damage which you, or those accompanying you, may sustain or which may occur as a result of your own participation, or that of those accompanying you, with Angela Webb trading as Tribe Pottery Studio.

You further understand and agree that:

This release is intended to discharge in advance Tribe Pottery, its owner and successors from and against all liability connected in any way with your participation or those accompanying you in participation with Tribe Pottery Studio activities
Such activities may be of a strenuous, and/or physical nature, cause injuries and participation in said activities may result in injury, or property damage
Knowing the risk involved, nevertheless, you voluntarily request permission for yourself and those accompanying you to participate in said activities
You hereby assume any and all risks of injury, or property damage and to release and hold harmless Tribe Pottery Studio and its owner
This waiver, release and assumption of risk is binding on you, your heirs and assigns
You will indemnify and hold Angela Webb t/a Tribe Pottery Studio harmless from any loss, liability, damage, cost or expense, including litigation, which may incur as a result of any injury and/or property damage which you or those accompanying you may sustain while participating in said activities
You will compensate any loss, damage, or cost Tribe Pottery Studio may incur if any litigation arises due to any claim made by you, or by anyone on your behalf
Tribe Pottery Studio is not responsible for unattended children on the premises
You allow, and waive any objection to Tribe Pottery taking photo's and/or video's of you and/or those accompanying you whilst participating in Tribe Pottery activities
You understand and agree that photographs/video's taken with the potter's phone will remain the property of Tribe Pottery Studio and that Tribe Pottery may use such photographs or videos for archival and promotional purposes.
The potter may use your phone to take pictures and video's of you during the session. You waive all rights to claim compensation if your phone is accidentally dropped, or damaged whilst being used. Your phone will get a little bit of clay on it, which wipes off easily without causing issues.

Help & Information